Privacy Policy
This privacy policy explains how Oslo Explorer handles personal data in connection with website inquiries, reservations, and guided culinary and market tours in Oslo.
Your Rights
A person may request access to their data, correction of inaccurate information, deletion where applicable, restriction of processing in limited cases, or objection to certain processing. Where processing is based on consent, consent may be withdrawn for future processing.
How to Make a Request
To protect privacy, we may ask for enough information to verify the requester and locate the relevant records. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, provide a partial response.
Retention of Data
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer communication, payment records, and compliance obligations. When data is no longer needed, it is deleted or anonymized within a reasonable period.
Policy Changes
When we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of use unless a later version is stated to apply.
Data We Collect
We may process identification and contact details, booking and group request information, dietary preferences or restrictions, language preference, meeting-point and attendance details, payment-related records, and communications sent to us. We also process limited technical data such as device, browser, and usage information when the website is visited.
How We Collect Data
We receive data from website forms, email, phone, and other direct communications. We also collect information generated by the website and booking process, including request logs, basic device data, and records needed to confirm availability, route details, and payment status.
Types of Cookies
Essential cookies help the site function and support form submission and security. Preference cookies remember limited settings. Analytics or performance cookies help us understand how the site is used and whether pages load correctly. We do not use cookies to make decisions about a person without human involvement.
Cookie Controls
We use standard browser cookies and similar technologies for site operation, basic analytics, and preference handling. Users can block or delete cookies through browser settings, but some parts of the site may not function properly if essential cookies are disabled.
How We Use Data
We use personal data to respond to inquiries, manage reservations, confirm group size and dietary information, coordinate meeting details, process payments, communicate about route and tasting arrangements, maintain records, improve website reliability, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run bookings and customer service. These parties may process data only on our instructions or as otherwise required to provide their services.
Legal Disclosure
We may disclose personal data when required to comply with law, a lawful request, a court order, tax or accounting obligations, or to protect our rights, users, or the security of the website and services.
Contact Information
Use the contact details below for questions about this policy or the handling of personal data.